Refund Policy

RETURNS

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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges. 

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Other items not permitted for return:
* Gift cards
* Products on sale

*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at the following address: shynor.jewelry@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at shynor.jewelry@gmail.com and send your item to: 3bis, Rue De Quesnel, Anglet 64600, Pyrénées Atlantiques, 64600, France.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
Shipping
To return your product, you must send it to the following postal address: 3bis, Rue De Quesnel, Anglet 64600, Pyrénées Atlantiques, 64600, France.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
  • Can you swim with jewelry?

    Shynor jewelry is entirely made of stainless steel and therefore cannot rust. However, if the jewelry is very often exposed to sea water or chlorine, it still risks losing its shine.
    So you can shine even at the beach, without forgetting to take care of it! 🌊

  • How do you know which size to choose?

    First of all we have 2 different sizes, S and M, and of course each of these sizes has several adjustment notches so that your jewelry adapts best to your body.

    Photos of models wearing each size are available to help you in your choice.😌

    Then if you want your jewelry to perfectly follow your curves, it is possible to order custom jewelry. All you have to do is give us your measurements and we will do the rest.

    The custom option will cost only €5 more because it will obviously require more work.

  • How is jewelry designed?

    It all starts from a drawing made on a tablet. Once the sketch is validated, the chains, clasps, charms and all the small details necessary for manufacturing are ordered from our European supplier, to then be assembled.
    The jewelry is handcrafted by the founder of Shynor in a small workshop. ✨